Frequently Asked Questions

We come to you!  We provide mobile physiotherapy and osteopathy services, currently servicing homes in the West Niagara, Hamilton, Grimsby and Burlington areas.

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Not sure you're in one of our covered areas? Give us a call or fill out the contact form and we'll let you know!

To help us schedule our days most effectively, please use the contact form or call us to book your appointment on 905-973-6156

Most extended health insurance plans cover the partial or full costs of your treatments. Please enter you insurance information when filling out your intake form. Unfortunately we are not able to offer direct billing for osteopathy at this time, however we can provide you with an invoice with all the information you need in order to submit to your insurance.

No referral is required for your assessment or to begin treatment. However, some extended health insurance plans may require a doctor’s referral.. If you are unsure please call your insurance provider to determine whether a referral is required for reimbursement.

To respect our therapist’s time, as well as to allow time for us to contact other patients requiring care, we require 24 hours advance notice for any cancellations. The following cancellation charges will apply if this is not followed: 50% of the appointment fee for cancellations within 24 hours and 100% of the appointment fee for not showing to a treatment. These fees are not eligible to be reimbursed by your extended health provider.

Direct billing can be set up with most insurance companies so that you don’t have to pay upfront.  Otherwise, you can pay using:​

• E-Transfer

• Cash